Full Terms & Conditions
Our Terms and Conditions are designed to ensure that all our customers can shop easily and with confidence. As such, any disputes shall be adjudicated according to the laws of England and Wales.
We maintain that, by confirming your order, you unreservedly accept our conditions of sale, having read them.
Please note that we practice a policy of continual review and reserve the right to change our terms and conditions at any time, without notice.
Your statutory consumer rights are unaffected by these terms and conditions.
Can you deliver outside of the UK mainland?
We accept orders from the UK. For our purposes, the UK includes England, N. Ireland, Scotland and Wales.
Orders from countries outside the UK will need to email us at [email protected] to establish a price for the dispatch of the goods.
How long will it take to receive my item?
Estimated delivery times are stated for each product. For products requiring customisation delivery times are subject to approval and manufacture.
If your product is not in stock we will contact you regarding the expected delivery date.
JB Woodcrafts aims to deliver the goods within the stated delivery times.
JB Woodcrafts cannot be held liable for any claims arising from circumstances beyond our control that may impact delivery times, such as postal strikes, or the exact timing of delivery.
How will the order be delivered?
At JB Woodcrafts we take great care to ensure that your order reaches you promptly and in excellent condition. All our products are securely packaged for protection.
All goods are dispatched using a courier service or the Royal Mail Special delivery service and must be signed for.
It is important that you provide us with a suitable delivery address. JB Woodcrafts shall not be held responsible for any losses incurred should you be unable to make adequate arrangements to receive your goods.
Cancellation and Returns
What do I do if my goods arrived damaged?
In the unlikely event your order is damaged in transit please notify us as soon as possible, preferably within 3 working days of receipt, by contacting 07946 893178. Please retain the original packaging for returning your order. We will arrange for a prompt replacement or refund, whichever is your preference.
How do I cancel my order?
You have the right to cancel your order with us, in accordance with Consumer Contracts (Information, Cancellation and Additional Charges) Regulation 2013. The period in which you can exercise that right is 14 working days beginning the day after your goods are received.
For customised orders that are cancelled or returned, we reserve the right to charge for the expense of the customised components and labour (and postage if dispatched).
How can I return my goods?
The unused goods must be returned in their delivered condition within 14 days of the notice to cancel. You can cancel by emailing [email protected]. Please package any returned items carefully and return them, for your own protection, via a recorded and insured method of carriage. The cost of returned items is the responsibility of the customer unless the goods are found to be faulty or delivered to you in error.
We will inspect the goods prior to exchange or refund. We reserve the right to deem the goods second-hand and make you an appropriate offer should any items not be returned in their entirety or in the delivered condition. Refunds will be made within 14 days on receipt of goods.
What do I do if my goods are faulty?
Please notify us within 10 days of receipt of your goods arriving faulty by emailing [email protected].
The goods must be returned within 30 days of receipt and proof of purchase must be provided, as per the Consumer Rights Act 2015. If your goods are faulty we will offer a prompt replacement. This does not apply to faults caused by accident, neglect or misuse.
We regret that we are unable to offer refunds where items have been customised incorrectly due to spelling or ordering errors made by the customer.